Dzmitry Katsiuba

Katsiuba, D., Schwabe, G., Dolata, M., & Crowston, K. (2026). Improving customer feedback management with GenAI: An action design research study. In Hawai’i International Conference on System Science (HICSS). https://doi.org/10.24251/HICSS.2026.632

Katsiuba, D., Dolata, M., Crowston, K., & Schwabe, G. (2025). Adopt, adapt, evolve: AI integration in customer feedback management. [Teaching case]. Internation Conference on Information Systems (ICIS). https://aisel.aisnet.org/icis2025/learn_curricula/learn_curricula/15